Letter 2
VA Director to Senator John McCain


"Dear Senator McCain:
This is in response to your letter dated June 19,2013, regarding your constituent,
Mr. Anthony OConnell and his concerns at the Green Valley Community Based Outpatient Clinic
(CBOC) of the Southern Arizona VA Health Care System (SAVAHCS). I requested that
Mr. John Altevers, Administrative Officer, Community Clinics Care Line, address his concerns.

Mr. OConnell expressed several concerns in his letter to you but specifically asked questions about
his prescription renewals, his treatment, and obtaining his living will. Mr. OConnell's current
medications were not stopped and were refilled promptly at his request since October 2012. Many
medications are renewed annually. In order for Mr. OConnell to obtain further medication refills, he
can schedule an appointment with his provider at the Green Valley CBOC by calling (520) 399-2291.
If Mr. OConnell needs refills prior to October 2013; he should contact the pharmacy refill line, at
(520) 470-8262 and select option four. Mr. OConnell also contacted his provider several times
asking that his living will be returned to him. He was advised each time to contact the Release of
Information (ROI) office located at the main VA hospital to obtain his living will, as it is not
available at the clinic. Mr. OConnell can reach the ROI office at (520) 792-1450, extension 6923.

These are standard VA procedures and all Veterans are provided the same guidance to receive
medication refills and to obtain copies of their computerized medical information.

The SAVAHCS strives to provide quality and compassionate care to all of our Veterans. We are
very concerned with patient care and the satisfaction of the Veterans we serve. If you have any
questions regarding this letter, please contact Mr. John Altevers at (520) 792-1450, extension 4042.
Sincerely,
Jonathan H. Gardner, MPA, FACHE
Director
Southern Arizona VA Health Care System"
(July 12, 2013)