My medicine was stopped.
"Dear Congressman Barber:
This is in response to your inquiry dated June 3, 2013, on behalf of Mr. Anthony Miner
O'Connell, who contacted your office regarding his medication renewals from the Southern
Arizona VA Health Care System (SAVAHCS). I asked Ms. Bernadette Schaeffer, Outpatient
Pharmacy Program Manager to review your request.
In reviewing Mr. O'Connell's records it was determined that he does not have a telephone. Ms
Schaeffer did contact his daughter Ms. Kate Simmons on June 7, 2013. Ms. Schaeffer confirmed
that, Mr. O'Connell is receiving medications from the Consolidated Medication Outpatient
Pharmacy and/or the SAVAHCS. He is also receiving medication from the Northern VA Health
Care System (NAVAHCS). Ms Simmons was surprised that her father was still concerned about
his prescriptions, as he had recently told her that he had resolved the issue. Ms. Schaeffer
provided Ms. Simmons with her contact information if any issues with his medication arise.
The SAVAHCS strives to provide quality and compassionate care to all of our Veterans. We are
very concerned with patient care and the satisfaction of the Veterans we serve. If you have any
questions or concerns regarding this letter, please contact Ms. Bernadette Schaeffer at
(520) 792-1450, extension 5394.
Jonathan Gardner, MPA, FACHE
Southern Arizona VA Health Care System
(June 13, 2013)
I can not document a non event such as not receiving my medicine. The UPS tracking sustem is beautiful but only the VA has the UPS tracking number for the medicine they mail to the veteran. The veteran can't access the UPS tracking system unless he or she has that tracking number. UPS is an objective third party that everyone can rely upon. Why not give the veteran the UPS the tracking number? The savings in angst and resources would be huge.
The relevant documentation I do have access to is my medicine status on the VA web site https://www.myhealth.va.gov . When the medicine tatus shows "0 refills remaining" month after month it means my medicine was stopped. When the name of the medicine disappears from my medicine list it means my medicine was stopped. 0-refills263p
The burden of proof on whether medicne was sent or not sent should be on the party who has the tracking number. If the VA sent medicine they should have a copy of the tracking document.